“Patrick was clear, structured, and proactive from day one. His detailed audit helped us understand critical issues and overall system health.”
01ServiceTitan
AI Receptionist That
Works With ServiceTitan
Epiphany Dynamics builds an AI receptionist that connects to your ServiceTitan account through ServiceTitan's API. It answers every call 24/7, books jobs directly into ServiceTitan, updates customer records, and triggers review requests automatically when a job is marked complete.
An AI receptionist for ServiceTitan answers every call 24/7, books jobs directly into your ServiceTitan account through its API, and triggers review requests the moment a job is marked complete. No rip-and-replace, no double entry, no unanswered calls during off-hours. Anthropic-certified and built for production, not demos that fall apart the first busy week.
/ ServiceTitan AI receptionist
Epiphany Dynamics builds an AI receptionist that connects to your ServiceTitan account through ServiceTitan's API. It answers every call 24/7, books jobs directly into ServiceTitan, updates customer records, and triggers review requests automatically when a job is marked complete.
- Books jobs into ServiceTitan
- Auto review requests on job completion
- AI call and text, 24/7
What ServiceTitan Cannot Do For Your Front Desk
First
/ The Speed Gap The business that answers first usually wins the job. ServiceTitan does not answer the phone, and a ringing line that goes to voicemail is a job that goes to whoever picks up next.
Automatic
/ Review Capture A review request tied to the job-completion event in ServiceTitan fires automatically, by text or email. No more asking techs to remember. No more inconsistent follow-up.
24/7
/ After-Hours Coverage A meaningful share of home service calls happen after the office closes. An AI receptionist covers nights, weekends, and holidays without overtime, sick days, or staff turnover.
How the AI Connects to ServiceTitan
The AI connects to your ServiceTitan account through ServiceTitan's own API, authorized once by your administrator. It reads and writes the same jobs, customers, and locations your dispatchers already use, so booking and follow-up run on one source of truth.
Connects to Your ServiceTitan Account
Uses ServiceTitan's documented API. Your admin authorizes once and you can revoke access at any time from your ServiceTitan settings.
Books Jobs Directly into ServiceTitan
Captures caller details, creates or updates the customer record, and books into your open dispatch slots. No second calendar to babysit.
Auto Review Requests on Job Completion
When a technician marks a job complete in ServiceTitan, the system sends a text or email review request. Captures the moment your customer is most willing to respond.
AI Texting That Logs Back to ServiceTitan
Two-way SMS that matches the number to a customer, books or updates the job, and writes the full conversation against the customer record.
“Patrick built our practice an AI phone receptionist that answers every call, day or night, and walks patients through booking. He's knowledgeable, answered every question quickly, and was a genuine pleasure to work with throughout.”
“Patrick was a great pleasure to work with. He's incredibly knowledgeable in everything he does, answered all of my questions quickly, and was always helpful and informative.”
Epiphany AI + ServiceTitan vs. Your Current Setup
| Feature | Epiphany AI + ServiceTitan | Manual Front Desk | Generic Answering Service |
|---|---|---|---|
| Average Cost | Fixed-price project, quoted in writing after a free 30-minute audit | Typically $35,000 - $50,000/year | Often $400 - $1,000/month |
| ServiceTitan Booking | Direct API integration | Manual data entry | Takes messages only |
| Answer Time | Answers on the first ring | Misses calls while on other lines | Often placed on hold for minutes |
| Review Requests | Auto on job completion | Inconsistent, easy to forget | Not part of the workflow |
| Availability | 24/7/365, no sick days | 8 AM to 5 PM, weekends off | 24/7, high staff turnover |
| Works With Existing ServiceTitan | Yes, no rip-and-replace | Yes | No integration |
Frequently Asked Questions
Does the AI receptionist integrate with ServiceTitan?
Yes. It connects to your ServiceTitan account through ServiceTitan's API to book jobs, update customer records, and trigger review requests automatically. Your ServiceTitan administrator authorizes the connection once, and you can revoke it at any time from your ServiceTitan settings.
Can it automatically request reviews after a job is completed?
Yes. When a job is marked complete in ServiceTitan, the system can trigger a review request by text or email, so your team never has to remember to ask. The request goes out at the moment the customer is happiest, which is right after the work is done.
Do I need a special ServiceTitan plan?
Your ServiceTitan account needs API access enabled and an administrator who can authorize a connected application. Most plans support this. We confirm it during onboarding, and if API access is not on your plan yet, that is a quick conversation with your ServiceTitan account contact.
What does it cost?
Pricing depends on call volume and the workflows you connect. Request a quote and we will scope it to your operation, including the number of calls, the booking rules, and the review and texting workflows you want automated.
Related ServiceTitan Resources
Your competitors are already exploring AI.
Start with a free
AI Operations Audit
Free 30-minute audit. No obligation, no pitch.
Rather answer a few questions first? Take the 2-minute AI quiz.
Work, Reimagined.